Table Of Content
We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Suggested companies are based on people’s browsing tendencies. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
People who looked at this company also looked at
MSC's New Explora Luxury Cruise Ship Is the Nicest I've Been on: Review - Business Insider
MSC's New Explora Luxury Cruise Ship Is the Nicest I've Been on: Review.
Posted: Tue, 17 Oct 2023 07:00:00 GMT [source]
Not fair your reps come across very cordial, yet the issue presented falls by the wayside….. When we booked our cruise everything went well and we had a great agent, but she left the company and management did not assign another agent. We were bounced around to different agents and my poor hearing and language accents caused us no end of frustration. We had to repeat all our info for each person we talked to and then be transfered to the next person to repeat it all again. We talked to Monserrat, Sakina, Aisa, who finally got everything worked out for us.
Helpful agents with good information…
About 1 week after booking my wife lost her job. I tried calling James to cancel for a few days and finally got him and he said the $500 would be returned but your fee of $181 would be forfeited. He stated he would send the membership to his manager for cancellation approval. Several days passed and I saw no credit for membership even though no benefits were used. I never heard from anyone and I would never recommend this company.
Booked cruise with Icruise 13 months…
10 days prior we began process…Attempted 4 TIMES to upgrade our trip…. Spoke to Joann first….the next THREE 3… reps referenced her notes….gave the same answer! A representative will be back to you within 24 hours…. Enjoyed it tremendously…..already booked a 2nd trip….
I have been issued a complete refund when I only asked for a partial. Cruise.com has been connecting travelers with the perfect cruise vacations since 1998. We pride ourselves in the best service possible, an accomplishment acknowledged by the most authoritative companies in the cruise industry. Cruise.com was named Agency of the Year by Carnival Cruises and Royal Caribbean Cruise Line. I found a cruise at a great price on Icruise.com. I called the company to book (showed approximately 20 rooms at the price) and they said that it's not the same price through royal caribbean now.
Shout out to the crew again…
Cruises offer a great value and are an excellent way to see your favorite destinations around the globe. Cruise.com offers cruises on all cruise lines, including Carnival Cruises, Celebrity Cruises, Princess Cruises and a host of others. When booking a cruise on Cruise.com you can select your preferred cruise line, destination and many other search options to find the best cruise for your next vacation. Our agents are experts in cruising and are available 24/7 in case you prefer to book over the phone. As one of the largest cruise sellers Cruise.com is able to offer our clients exclusive discounts, onboard credits, upgrades and many other valuable amenities. Call now to get the best cruise deal on your next vacation.
Icruise did just that and restored my confidence in them and we would consider using them again in the future. All offers are based on select sailings and categories and are subject to availability at time of booking. Not all offers are combinable with other offers. I previously wrote a review about terrible customer service I was contacted by a supervisor and am now completely satisfied.
So then I called the guy out about the notes & he hung up on me. Then days later someone called me & wanted to give me info on a cabin for 2. They used to have US based agents but now it’s going to a foreign country call center & I don’t like that. If they can’t pay attention to simple notes, imagine what your reservation is going to be like. I’ve used them in the past but I’ll never use them again.
Ratings and reviews
First experience with Icruise and I had the Best service ever. I recently purchased a membership plan with Mary Doucet, wonderful lady. I then spoke to Mary Esquilona about booking another cruise. She informed me that what I had purchased did not cover what I was looking at. She then put me in touch Miguel Suarez, I say complaints department, but I assume a supervisor. I will be back after my cruise to let you know how everything went.
We've requested additional information so we can investigate further. Kindest regards, Toni G, VP of Customer Commitment.
Since being contacted by a supervisor a complete refund has been issued icruise has completely resolved my complaint. Helpful agents with good information and tips in planning our vacation cruise. We got a great deal, and went at a great time for us and the weather. Too much fog and rain to do our morning excursion on a Sea Plane to see all the glaciers. Norwegian is a great cruise line with lots of helpful staff to serve you everywhere you went on the ship. Using internet was extremely confusing, but very necessary if you are used to it.
I Save Money on Cruises by Avoiding 6 Spending Traps - Business Insider
I Save Money on Cruises by Avoiding 6 Spending Traps.
Posted: Tue, 26 Sep 2023 07:00:00 GMT [source]
I recently booked a cruise and was very disappointed with how the agent messed up the entire package of extras. However Icruise was very concerned that a mistake had been made and went over and above to correct the problem. Mistakes happen and the best you can hope or is that the company cares and will make it right.
No comments:
Post a Comment